FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
What if it doesn’t work for me?
Your satisfaction matters to us. If you are not happy with your purchase, you may request a return within 30 days of delivery. Please contact our support team and we will guide you through the process.
How long does shipping take?
Orders are typically processed within 1 to 2 business days. Standard shipping usually arrives within 3 to 7 business days, depending on your location.
How much is shipping? Where do you ship to?
Shipping rates are calculated at checkout. We offer free shipping on select bundles and promotions. We currently ship throughout the United States and to select international destinations.
Can you tell me more about your shipping process?
Each order is carefully packed to protect freshness and quality. Once your order ships, you will receive a confirmation email with tracking details so you can follow it every step of the way.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this link at any time to check the status of your delivery.
Will I pay customs?
International orders may be subject to customs fees or import duties depending on your country. These charges are not included at checkout and are the responsibility of the customer.
Find answers about our products
Products Information
Where can I find information on sustainability?
We prioritize responsible sourcing and thoughtful production. While we keep things simple, we work with suppliers who value quality farming practices and careful processing.
Can I see your certificates?
Our matcha meets ceremonial grade standards and is produced in facilities that follow strict quality and safety guidelines. If you have specific questions, our support team is happy to help.
Where are your products made?
Our matcha is sourced from Japan using traditional growing and stone-grinding methods, then packaged in the United States to ensure freshness and quality.
Do you offer samples of your product?
At this time, we do not offer individual samples. However, we do offer bundle options that provide better value if you want to stock up or share.
Where can I find more information?
If you have additional questions, feel free to contact our support team through the contact page. We are always happy to help.
“I’ve tried a lot of matcha and this one really stands out. The color is vibrant, the texture is smooth, and the taste is naturally rich without any bitterness. It gives me steady energy and focus without the crash. Lotsa Matcha has become part of my daily routine.”
Sofia R. Alberta, Canada.